Free delivery (Australia only) - Please refer to the size guide before making a purchase

Frequently asked questions

What is ViLa AUSTRALIA?

ViLa AUSTRALIA is an Australian company that markets high quality children’s shoes for toddlers, boys and girls. ViLa sandals are selected by us in design, colour combination and material and manufactured by specialised sandal shoemakers in Spain. The sandals are then imported to Australia by us. The supplier of our sandals is a well renowned Spanish sandal manufacturer which makes use of natural materials and best manufacturing practices. We also hold the exclusive distribution for the Spanish Cienta label in Australia.

Where are the ViLa sandals manufactured?

ViLa sandals are made in Spain with leather supplied from Italy and Spain.

Where are the ViLa sandals coming from when I purchase them from your online store?

When you purchase our shoes from our online store we ship them from our warehouse in Australia.

Do you deliver outside Australia?

No. We do not deliver outside Australia.

What is the correct shoe size for my child?

Before purchasing our shoes online we strongly recommend following these steps:

  1. Measure the child’s foot from the back of the heel to the longest toe on the longest foot, in centimetres (cm);
  2. Select the shoe size according to our size guide;
  3. Choose the larger size if the child’s foot measures between two sizes.

You can view the size guide on our website by clicking on Size Guide on the main menu or by clicking Size Guide. It shows which EU size matches the foot size in centimeters. The size chart can also be seen in the individual product pages by clicking on Size Guide. The size will allow also half a cm for toe room.

How do I clean or care for the sandals?

Leather is durable, adapts to the shape of the foot and lets the foot breathe. In general leather sandals need to be stored in a ventilated place, away from water and direct sunlight or heat sources.

All our sandals should not be worn in and around water. 

Our sandals can be divided in traditional leather (eg. open toe sandals, tan, navy), nubuck/suede leather (eg. Nubuck), animal prints, glitter and metallic.

Traditional leather sandals can be cleaned with a dry or damp cloth and dried away from direct sunlight. Nubuck leather can be wiped with a clean dry cloth or you can use a suede specific brush. Do not use water. Animal prints can be brushed gently with a dry cloth or soft brush. Glitter and metallic sandals can be cleaned with a dry clean cloth. Do not use water or sprays. 

What can I do if the shoe size that I want is not available anymore?

You can always email us through our contact form to ask us when we will receive new stock in that size.

I purchased the wrong size, what do I do now?

If you have ordered the wrong shoe size online we may be able to replace the product with the size you want or alternatively with another model of the same value in the correct size if your size is not in stock.

For exchanges due to a wrong sizing purchase we do not pay for the shipping cost for returning the item to us but we will pay for the cost of sending you the exchanged item.

What can I do if I changed my mind?

We do not offer refunds or exchanges if you received what you asked for however simply changed your mind, found it less expensive elsewhere, misused a product in any way that caused the problem or fault, or if you were made aware of or knew about the fault/s before you purchased the product.

Can I ask for a replacement for an online purchase?

Yes. You can ask for a replacement if the product is faulty, has a major problem, is not of acceptable quality, is not fit for the purpose specified or does not match the description.  

Please refer to the Returns Policy on our website for more information.

Can I get a refund for an online purchase?

Yes. You can ask for a refund if the product is faulty, has a major problem, is not of acceptable quality, is not fit for the purpose specified or does not match the description.  

Please refer to the Returns Policy on our website for more information.

How do I unsubscribe from receiving newsletters from shopvilashoes?

You can stop receiving newsletters to your email by simply unsubscribing in My Account area if you are a registered user or by clicking unsubscribe on our newsletter or by letting us know via our contact form.

If you have more questions please use the contact form.

Size Guide

ViLa AUSTRALIA girls' leather sandals are available in toddler girl and junior girl European (EU) sizes approximately aged between 2 and 8 years.

Please follow these steps:

  1. Measure the child's foot from the back of the heel to the longest toe on the longest foot, in centimetres (cm);

  2. Select the EU shoe size according to the size guide below;

  3. Choose the larger size if the child's foot measures between two sizes. 

  4. We have already accounted for 0.5 cm room for the toe.

EU SIZE
(OUR SHOE SIZES)

24 25 26 27 28 29 30 31 32 33 34

FOOT LENGTH
FOR VILA SANDALS (cm)

14.0 14.7 15.5 16.0 17.0 17.5 18.3 18.5 19.5 20.0 20.5

PLEASE NOTE: While we try to provide accurate size measurements, the information in this table should be used as a guide only.

Download a copy of the Size Guide.

 

Vila sandal beige