Free shipping on all orders over $99 - Please refer to size guide before making a purchase

Frequently asked questions

What is ViLa Australia?

ViLa Australia is an Australian company that markets high quality children’s shoes for toddlers, boys and girls. ViLa sandals are selected by us in design, colour combination and material and manufactured by specialised sandal shoemakers in Spain. The sandals are then imported to Australia by us. The supplier of our sandals is a well renowned Spanish sandal manufacturer which makes use of natural materials and best manufacturing practices. We also hold the exclusive distribution for the Spanish Cienta and Igor labels in Australia.

Where are the shoes manufactured?

ViLa sandals are made in Spain with leather supplied from Italy and Spain. Igor jellies are also manufactured in Spain.

Where are the shoes coming from when I purchase them from your online store?

When you purchase our shoes from our online store we ship them from our warehouse in Australia.

Do you deliver outside Australia?

No. We do not deliver outside Australia.

What is the correct shoe size for my child?

Before purchasing our shoes online we strongly recommend to follow our Size Guide.

How do I clean or care for the ViLa sandals?

Leather is durable, adapts to the shape of the foot and lets the foot breathe. In general leather sandals need to be stored in a ventilated place, away from water and direct sunlight or heat sources.

All our sandals should not be worn in and around water. 

Our sandals can be divided in traditional leather (eg. open toe sandals, tan, navy), nubuck/suede leather (eg. Nubuck), animal prints, glitter and metallic.

Traditional leather sandals can be cleaned with a dry or damp cloth and dried away from direct sunlight. Nubuck leather can be wiped with a clean dry cloth or you can use a suede specific brush. Do not use water. Animal prints can be brushed gently with a dry cloth or soft brush. Glitter and metallic sandals can be cleaned with a dry clean cloth. Do not use water or sprays. 

Igor jellies can be washed with mild soap and warm water.

What can I do if the shoe size that I want is not available anymore?

You can always email us through our contact form to ask us when we will receive new stock in that size.

I purchased the wrong size, what do I do now?

If you have ordered the wrong shoe size online we may be able to replace the product with the size you want or alternatively with another model of the same value in the correct size if your size is not in stock.

For exchanges due to a wrong sizing purchase we do not pay for the shipping cost for returning the item to us but we will pay for the cost of sending you the exchanged item.

What can I do if I changed my mind?

We do not offer refunds or exchanges if you received what you asked for however simply changed your mind, found it less expensive elsewhere, misused a product in any way that caused the problem or fault, or if you were made aware of or knew about the fault/s before you purchased the product.

Can I ask for a replacement for an online purchase?

Yes. You can ask for a replacement if the product is faulty, has a major problem, is not of acceptable quality, is not fit for the purpose specified or does not match the description.  

Please refer to the Returns Policy on our website for more information.

Can I get a refund for an online purchase?

Yes. You can ask for a refund if the product is faulty, has a major problem, is not of acceptable quality, is not fit for the purpose specified or does not match the description.  

Please refer to the Returns Policy on our website for more information.

How do I unsubscribe from receiving newsletters?

You can stop receiving newsletters to your email by simply unsubscribing in My Account area if you are a registered user or by clicking unsubscribe on our newsletter or by letting us know via our contact form.

If you have more questions please use the contact form.

Size Guide

Please refer to the relevant size guide before making a purchase.

ViLa Size Guide

Igor Size Guide